I'm still in shock that the #1 Audi Dealership which has an impressive Service location- did something that no other dealership that I've worked with has done. An employee took my RS eTron GT Project_513/2 home to Arcadia overnight. 31 miles 1 way. The only way I knew this was thru my Audi app where I could see where my car was at 1030p. My car was in for no side AC vents working and some Bluetooth issues. And despite a sign in the car that says NO CAR WASH. NO TEST DRIVES- except for diagnostics. The service advisor messaged me ... Read More

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DealerRater - Aug 28, 2024

I'm still in shock that the #1 Audi Dealership which has an impressive Service location- did something that no other dealership that I've worked with has done. An employee took my RS eTron GT Project_513/2 home to Arcadia overnight. 31 miles 1 way. The only way I knew this was thru my Audi app where I could see where my car was at 1030p. My car was in for no side AC vents working and some Bluetooth issues. And despite a sign in the car that says NO CAR WASH. NO TEST DRIVES- except for diagnostics. The service advisor messaged me in the morning stating that only the shop foreman was able to take the car home and it was for "diagnostics" so I "authorized" it. That's not how I see this situation- esp this was NOT a drivetrain issue where road testing my be required. And certainly not 62 miles round trip and running battery down to 4%. Since I used the pick up and home delivery service- I was out of town for work- I did ask for a copy of the invoice to see what was done before the car was returned. That request was ignored. I would have had them keep the car a little longer and correctly try to troubleshoot the Bluetooth issue since the tech's notation were clear that he didn't understand the problem. The Bluetooth issue persists after 10 days in there and now one of the Drivers Assistance functions no longer works. Service advisor (and subsequently today GM) were notified. Additional star for the Home Delivery and Pickup and Return service. Wish I could rate them higher, but if the dealership allows employees to take customers cars home overnight- this is not a dealership that I would want to have my RS eTron GT Project 513/2 serviced. [Think Ferris Buehler's Day Off!]

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Outrages repair prices and at least one diagnosis was found to be absurd😡!! Ive never experienced anything like this from other Audi service dept!! First of all, I had to pay $350 each for my 3 concerns ($1050) that would be applied to my $17050+ (over 17 thousand dollars!) estimate! Yea right! One issue was that my MMI had no power… they concluded that I needed a whole new 5f thingy that was over $3700 (NOT!). I took my car elsewhere and a blown fuse ($180) fixed my issue. Needless to say about the rest of my concerns. Im soooo disappointed with my experience with this particular ... Read More

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DealerRater - Jul 19, 2024

Outrages repair prices and at least one diagnosis was found to be absurd😡!! Ive never experienced anything like this from other Audi service dept!! First of all, I had to pay $350 each for my 3 concerns ($1050) that would be applied to my $17050+ (over 17 thousand dollars!) estimate! Yea right! One issue was that my MMI had no power… they concluded that I needed a whole new 5f thingy that was over $3700 (NOT!). I took my car elsewhere and a blown fuse ($180) fixed my issue. Needless to say about the rest of my concerns. Im soooo disappointed with my experience with this particular Audi service department. I definitely lost a lot of trust. I felt taken advantage of, dishonored, possibly discriminated against, etc. Yet, Im happy for these other recipients based on these reviews.

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The best dealer I have ever been- I felt like in family and between Nadia the General Manager to her son Shafiq and my salesman Mo and all the staffs there from low to high were all fantastic so I thank you

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Bought my vehicle from a long way away. Jad was my salesman and was very helpful and transparent during this process. Johanna was very straight forward and responsive. The discerning buyer will be satisfied with the experience here!

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I had a very pleasant experience at the Beverly Hills Audi. The Senior sales manager Syed Ali and his team were fantastic. I was searching for cars the other night and made an appointment to test drive the next day, Ali called and text me to ensure I was booked for test drive and gave me a reminder text message again. Mr. Ali was very responsive and timely followed up on my request. While I was waiting for the car to be ready, Imad, sales consultant showed up and made my mind so easy checking the inventories and answered all ... Read More

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DealerRater - Mar 12, 2024

I had a very pleasant experience at the Beverly Hills Audi. The Senior sales manager Syed Ali and his team were fantastic. I was searching for cars the other night and made an appointment to test drive the next day, Ali called and text me to ensure I was booked for test drive and gave me a reminder text message again. Mr. Ali was very responsive and timely followed up on my request. While I was waiting for the car to be ready, Imad, sales consultant showed up and made my mind so easy checking the inventories and answered all my questions. Imad was such an amazing person who was very kind and knowledgeable about the cars. While I was waiting, Imad made me feel very comfortable for me not to worry about anything. Imad assisted me test drive and explained very thoroughly about the car. Then the new consultant (sorry I forgot his name, he worked with Imad & Ali) helped me for another test driving with the different car. He explained very well when I asked many questions while test drove, and helped me for application process/Audi registration. He checked on me often basis if I needed anything such as water or coffee or snacks while I was waiting for the credit application, and brought me coffee 3 times & waters too, which was so nice of him. I felt very welcomed & comfortable throughout the whole time while I was there. I was still hesitant to do the contract due to the budget matter but Ali helped the process and made it work so I was able to make a decision. The finance manager (sorry forgot his name too but I nicknamed him- Audi Care.., it’s a long story lol.. he was another nice guy) helped me thoroughly for the paperwork process while he was explaining very in detail so I could understand each section on the contract. He was very patient and even funny so that I could forget about long hours of tiredness. I appreciate his being patient answering my questions while I was asking a bunch of questions. He even researched to answer my questions so that there was no misunderstanding. Even if the financing manager explained a lot, I was still indecisive for the additional options that would be needed, Ali showed up, explained again and made it work for me. The team was truly fantastic and the experience that I had with the them was the best one that I had in any other dealerships previously. They were very professional, listening, patient and kind. I recommend this Beverly Hills Audi to the anyone who is interested in Audi. You will never regret to come by here. Just to let you know that I rarely do the reviews unless I truly feel that I feel like leaving a review, which tells you that how great my experience was with this team. Thank you again for me to have this great experience with you guys. I appreciate y’all and will stop by soon again.

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Excellent response and help with my issues and concerns. Friendly and professional. A welcome surprise in customer service.

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Jennifer delivered my new leased eTron to my door, and clearly explained every detail about the car. I had just completed a three year lease on exactly the same model eTron, but never realized during those three years I had so many advanced options until Jennifer came along. Thank you for helping make my new car......more than just a car!

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Audi of Beverly Hills was truly a refreshing warding and well appreciated experience. Special thanks to our salesman Ryan, Schlesinger For being a man of integrity, transparency, and humility it has truly reflected a positive light on not only Audi of Beverly Hills, but the management and team as a whole. Our experience has resulted into a lifetime relationship with this dealership. And will highly recommend it. Sincerely: Norris And Barbara King.

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We had a great experience with Ivan. We actually didn't go to buy an Audi. We were searching online for a one-year-old Subaru and we found this amazing 2023 Subaru Crosstrek with only 9,000 miles -- and the dealer selling it was Audi Beverly Hills. Ivan Prokopenko was the sales rep -- and even though his expertise is about Audi's, he took us on a test drive and was able to answer all our questions about the Subaru. We knew right away we wanted to purchase the card and Ivan made the whole process smooth. We left Audi with our ... Read More

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DealerRater - Jan 26, 2024

We had a great experience with Ivan. We actually didn't go to buy an Audi. We were searching online for a one-year-old Subaru and we found this amazing 2023 Subaru Crosstrek with only 9,000 miles -- and the dealer selling it was Audi Beverly Hills. Ivan Prokopenko was the sales rep -- and even though his expertise is about Audi's, he took us on a test drive and was able to answer all our questions about the Subaru. We knew right away we wanted to purchase the card and Ivan made the whole process smooth. We left Audi with our new Subaru and before we drove away, Ivan took photos of us in front of our car all wrapped up in a red bow. Thank you, Ivan.

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NIGHTMARE FROM xxxx CAR BUYING EXPERIENCE. Situation we’ve been going through the last 60 hours is unresolved. The car we purchased on 12/31 issued us an emergency "electrical system malfunction" alert in the afternoon on 1/1 (less than 20hours off the lot). Audi Roadside assistance is the first pain we had to deal with. We had to wait 2.5hrs for a tow truck in the middle of Los Angeles. Other services would have been faster but we were told that using an outside roadside option could affect our warranty coverage. They had to store the car overnight at their facility ... Read More

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DealerRater - Jan 4, 2024

NIGHTMARE FROM xxxx CAR BUYING EXPERIENCE. Situation we’ve been going through the last 60 hours is unresolved. The car we purchased on 12/31 issued us an emergency "electrical system malfunction" alert in the afternoon on 1/1 (less than 20hours off the lot). Audi Roadside assistance is the first pain we had to deal with. We had to wait 2.5hrs for a tow truck in the middle of Los Angeles. Other services would have been faster but we were told that using an outside roadside option could affect our warranty coverage. They had to store the car overnight at their facility but the car was not delivered to Audi BH service until noon the next day. I had to spend an additional 3 hours on the phone with Audi just to make sure the car was delivered. Car was finally delivered with a nice big hole in the bumper from the tow truck. In the meantime, we contacted the dealership and let them know what was happening. They were polite enough, but all they did was send us an Uber to get a ride home which did not work so we had to wait and order one ourselves. The next morning NO ONE from the dealership reached out to me at all in regards to the issue at hand. I sent emails and made phone calls to every manager I knew of and continued to get the run around. I finally got a call late in the day saying they were looking into it, but no one was able to get us a loaner or connect us to any of their managers. The following day (today) I received one email from customer support saying they were looking into things after my 5th email and Nth call. No one called me back. I called again and was connected to my original sales associate who has the day off and cannot make any decisions on this. Then, the service department called me to let me know they could not find the car and was I sure it was delivered? Yes, I am sure because I had multiple people confirm it the previous day. Another call, yes they do have the car and have started assessing the vehicle but are totally unaware of what problem we were having and the damage from the tow truck. I call again, ask for the general manager, am put on hold for 15 minutes and then transferred to a customer support representative. I explain the entire situation to her for what at this point is probably the 15th time I've gone over it with whoever is on the phone. She says she'll connect with Steven and Nadia and the service department and get back to me. Crickets. I truly cannot emphasize enough how horrible this dealership is. Company wide incompetence and the worst customer service I've ever experienced anywhere. I'll add, the minute I had signed the paperwork for the extended warranty the finance manager told me to sell the car the day the warranty expires implying the car is basically a hunk of junk. These people are crooks. DO NOT BUY A CAR HERE!

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We've bought/leased more than 30 luxury cars over the years and this was definitely the best experience.

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Unethical and deceptive sales practices. Bait and switch tactic to make the customer believe that they are getting a great deal thus luring them into the dealership in order to sell them some other unattractive car nobody wants to buy. This fraudulent behavior has a history since at least 2015.

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Sam & Aram made my car buying experience the best I ever had. I spent under 15 minutes on the phone to buy a car and have it shipped to my front in two days.

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Wally and Hessam are legends. They were honest, reliable and they were very knowledgeable. If you’re in the market for an Audi definitely hit them up.

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Upon purchasing Audi Q8 from this dealer, I was unequivocally guaranteed that every system and part had undergone rigorous testing and was functioning flawlessly prior to sale. Alas, a mere 5 days into my journey with the car, it abruptly ceased to function in the middle of the freeway. By some divine grace, I narrowly avoided a calamitous accident, managing to drift perilously to the safety of the roadside—fortuitously, it was night. Consequently, I endured an entire night stranded on the freeway, languishing for a staggering 6 hours as I awaited the arrival of a tow truck. Following that ordeal, I ... Read More

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DealerRater - Oct 30, 2023

Upon purchasing Audi Q8 from this dealer, I was unequivocally guaranteed that every system and part had undergone rigorous testing and was functioning flawlessly prior to sale. Alas, a mere 5 days into my journey with the car, it abruptly ceased to function in the middle of the freeway. By some divine grace, I narrowly avoided a calamitous accident, managing to drift perilously to the safety of the roadside—fortuitously, it was night. Consequently, I endured an entire night stranded on the freeway, languishing for a staggering 6 hours as I awaited the arrival of a tow truck. Following that ordeal, I was marooned at the service station for an additional 3 hours, only to be informed that my car would be whisked away for several days of repairs—with no replacement vehicle offered. When I endeavored to contact the service department to inquire about obtaining a substitute car during the repair period, I was met with a maddening maze of transferred calls and unanswered questions. TERRIBLE SERVICE. TERRIBLE DEALER. I STRONGLY CAUTION AGAINST ENGAGING WITH THEM.

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Great service. Everyone was so nice and helpful. The best experience I’ve had buying a car.

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Always very professional and good customer service. Worked with Michael the past three cars and always have a very good experience. Charles was also incredible, friendly, and professional. Made the car buying process seamless and low stress.

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I purchased a brand new A8 L and my experience with Nadia and her team was just amazing I got my car in a matter of just few hours delivered to my house clean with full of gas and couldn't be more happier Overall I give them 5Stars

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Great Dealership!!! Farhad and Ron are the best team! This is our 10th car in 10 months!

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Most plesent experience I've ever had buying a car, especially with the delivery team member Tristan Ortiz! He communicated with us during the delivery, went over key features and completed paperwork at our home without a hitch! Honestly, I'm really looking forward to buying another car from Audi Beverly Hills!

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