I got a flat tire and took my car in to have a new one put on. I was initially quoted a higher price in the service center compared what I was told over the phone the prior afternoon. I asked if Audi could come close to matching the price of the same tire I found at other retailers, such as Big O and Pep Boys. Audi not only exceeded the price match, but I also got a nice (and much-needed) car wash! Im very happy with the responsiveness, easy process, generous price reduction for the tire, and ancillary benefits ...
AUDI BEVERLY HILLS, THE ONLY AUDI SERVICE CENTER I WOULD USE! WORKING WITH KEN KRITZER FOR YEARS, IS THERE ANYONE ELSE? EXPECTATIONS ALWAYS MET OR EXCEEDED.
Walked in and was greeted right away. I waited two hours for excellent service. There was Uber services for transportation. They also washed my car
Simply amazing. The best customer service i have ever received from a car dealership. The building was impressive, the staff courteous and kind. A wonderful experience.
Allie, started the process and was excellent. Sam kept his word and found us a car, and lastly, Jared was absolutely awesome with the delivery. Great dealership!!!
Emerson was wonderful and very professional. He called me every day my car was there with updates and taking his time to explain in details. He also made sure the issue was fixed before returning my car. They dropped off the loaner and picked up my car due to my busy schedule. Very pleased.
I was glad a loaner was available to me while my car was being serviced. My overall experience was fine. I will be back again.
They made the deal work out which is appreciated and they were very nice and helped along the way at generally fast pace and friendly manner
The service is good but the communication from the team is what makes it outstanding. When I've had to leave my car, I've been giving a loaner. So helpful!
Ark, Fred and Yulissa are total pros. Came in for a new car and to order parts for my existing and left very satisfied! Bravo!!
The reason I’m keep coming back to this dealership the excellent sales service specially by Farhad Douroudian. his dealing with customer is outstanding.I will definitely recommend to my friends
Fast, no nonsense deal with very attractive terms. Personal and professional staff. I bought the car over the phone, completed the paperwork online and it was delivered to me the next day. Could not have been easier.
Carlos made my first experience getting my Audi serviced amazing. Fast, friendly and honest. It was a breeze getting in and out and having my car serviced with him and his team. Thanks again
Efficient, easy to transit with - friendly - great service - was able to get in and out in less than 2 hours - were able to answer all of my questions
Friendly and knowledgeable people who would always do what it took to help me understand the details. Great selection and when you didn't have what I wanted you went out and found it! Now I've got it! Claude was an exceptional sales person and I can't say enough good things about him!
Fantastic customer service experience from the beginning to the end of the transaction. In love with my new car.
I was very happy with my experience at Audi Beverly Hills. Everything was done in a timely and a professional manner which was appreciated. There were no surprises when it came to leasing my new Q3 and I was able to get the price I needed. Thank you Syed and Juan for your assistance.
Allessandra was exceptional from the get go. We were there to look for a used Q3 for our daughter. Allessandra took the time to explain the difference in purchasing a used car vs a new one and leasing vs buying. In the need we leased a brand new Audi Q3 and our daughter is super excited. The whole experience was wonderful. Would highly recommend Allessandra and Audi Beverly Hills to my friends and family.
We are Audi enthusiast and have been working with Audi Beverly Hills since our first Audi.... this is our 4th.. We are well taken cared for at all times from point of sale and after sale service.
I love working with George, my service representative. He is always dependable, friendly and efficient! My only constructive criticism is that the person who gave me the loaner car for the day was not overly friendly, and it would have been nice for her to make sure that I was familiar with the car, which I was not. ( I had to go back and ask her how to get it out of park, into drive, etc. and I had to try and figure out how to hook up my phone, etc., which George then helped me with ). Aside from that ...
2 words. EXCELLENT service!!! Carlos Lazo is YOUR GUY. Total integrity, quick, fair service & repair recommendations. We have owned a 2018 Audi R8 RWS for the last 2.5 years, purchased from Audi Beverly Hills. Needless to say, I've CHEWED through the Pirelli P Zero tires like 7 times haha. Most have been due to sh***y LA Roads, nails and screws from construction, etc. EVERY TIME I've come to see Carlos, he has exceeded my expectations by a factor of 10. He makes sure to cover things with insurance (highly recommend their tires and rims insurance coverage at purchase). This makes a ...
Waseam at sales is awesome. Very professional and Knowledgeable and made my purchase process super easy. Everything was done remotely and he had all the paper work delivered to my house to sign.
George in the service dept took good care of me & my car 👍 Audi Beverly Hills takes care of my Audi and my daughter ‘s . Great servive
Ken my service advisor is one in a million. Professional, kind, jolly, so soft spoken, knowledge is spot on with repairs, but best of all not pushy and will never rush you when you come for servicing your vehicle. The service area is clean and has put in place all the features needed for this pandemic. Staff that checks you are pleasant. I have no complaints, car is ready for pick up as projected. Just one more thing, A BIG THANK YOU to KEN!!!!!!!!!!- BRAVO!
Ive had such wonderful experiences from this dealership from my purchases to their EXCEPTIONAL service department. Yulissa has helped me numerous times and each time I leave I'm thinking WOW, I'm really happy with this place, it's really ALL AROUND amazing. But it's the service team that will keep me coming back, I always feel I'm in great hands. Thank you Yulissa, your great attitude, smile, and your professionalism is 6 stars 🙂 it's so appreciated and doesn't go unnoticed.
Great experience;) Team was on point and very positive. Everything was handled with exceptional service and in a timely manner. Extremely professional team. Will be back!
I’ve had my cars serviced at BH Audi for over three years and it’s a great experience. Carlos Lazo and his tech team have kept my cars in perfect condition. Carlos is knowledgeable and helpful. If I’m in a time jam, he always accommodates me. I wish all my service needs were performed as good... Thanks Carlos. Tom B.
Everyone I dealt with at Audi Beverly Hills was extremely helpful and professional during my car buying process. I would highly recommend them to anyone in the market for an Audi.
Terrific, prompt, friendly service. Ken is terrific. Process with drop-off, loaner car, & return/pick-up could not have been smoother. I was very comfortable with the COVID-19 protocols.
Carlos has been my go to guy for over 6 years. I will keep coming back to Audi because of people like him. But I have to say no matter who the service advisor is, the service is exceptional. This time, I was attended to by George. And I received the same level of attention and care. The communication is excellent. Cannot ask for better customer service.
Communication about the repair on my Audi was excellent! Carlos goes the extra mile to ensure that the experience is hassle-free. It’s very efficient & quick. A loaner is almost always available, which is super convenient!
Johas was so friendly and communicative. He answered all my questions patiently and helped me a lot. The service was thorough and efficient. It was the great experience.
Great experience and communication with my primary contact at Audi. Wasnt expecting extensive repairs but was gladly surprised with how professional and smooth things happened
The service I received was excellent, very thorough and efficient. I was able to take my vehicle in immediately and was returned to me in a very timely manner. I would recommend anyone who needs to have their vehicle service to come here always.
Ryan was fantastic, he knows everything about every Audi model available so I know I’m in the right car. He makes the entire process so smooth, I’m in a new car with a smile on my face in no time!
Sometimes it's hard to trust a car dealer, but I felt they were honest and straight with me the entire time. They made the process easy and my wife got the exact car for the price we wanted. I can't wait to come back when my car lease is up. Hessam Ehsani was and continues to be great. Best car dealer experience I have ever had.
The customer service that Carlos provides is 1/2 the reason we love our Audi! He’s communicative, honest and friendly. Every time I’ve needed to go in he’s there with a smile and story.
My service advisor Brandon was great at communicating everything about my car repairs.
Carlos is the best service advisor I’ve ever dealt with. He’s honest, extremely knowledgeable, and makes the entire process so easy and straightforward. I highly recommend Audi service of Beverly Hills and I urge all customers to ask for Carlos. You will not be disappointed!
Service is always superb with Carlos. I’ve known him since his days at Volvo many years ago and there is no better! A real class act who knows what customer service is all about. Simply the best.
Carlos Lazo was fantastic to work with. He was able to help with my Audi needs when others did not understand the problem. I would HIGHLY RECOMMEND! He was reliable, pleasant, thorough, dependable and made sure the entire problem was taken care off. Thank you Carlos. I will see you next time.
Carlos is great! Super responsive and knowledgeable. Helpful and every way! Glad to have found such a great service center with great service and a lovely facility.
Best deal in the area and they had a wide selection of cars. Youssef recommended I test drive 5 different cars to make sure I bought the car I liked
What to say! The service department in this place will make us an Audi family for life. I should say Carlos Lazlo will, who consistently does an outstanding job in every aspect of customer service. It begins with efficient and friendly intake, continues with excellent communication and ends with a car that stays in “good as new” shape. Carlos consistently exceeds our expectations.
Ryan Bradley makes every time I get a new Audi a truly easy and exceptional experience. Both Ryan and Jessica were extremely accommodating and kind. I can’t imagine working with anyone else.
Everyone was wonderfully helpful and answered any questions I had immediately. I felt taken care of at every turn. All the employees were absolutely ExceptIonal.
Audi Beverly Hills service center is amazing. Everyone is polite and friendly and not to mention extremely covid cautious. My service rep was easy to connect with - and she responded to me within 5 minutes via text. Great customer service!
Everyone at Audi Beverly Hills is super professional and helpful. In particular, Carlos was excellent at communicating and getting the work done on time. Great customer service advisor.
I honestly don't know why you would take your Audi anywhere else. This is by far the easiest, newest, cleanest and best service facility I have found, hands down. My service advisor was Carlos Lazo, who I highly recommend. He has excellent communication skills (including listening - which is important!), was thorough, respectful, and friendly. He explained everything to me in a clear and easy to understand way and the entire process was very transparent. Kudos to Carlos and to Audi Beverly Hills. They have made a life-long customer out of me.
my first time at thi"s dealer services was great ken my services advaisor was the best
Normally I do not go to any dealers away from where I live. But they had the car I wanted and a dealer trade I believed was not going to work. I reached out to them and the deal I had was not only matched but they even did better. Everything worked out great. Thank you to the team. My only issue was the car I picked up did not have any gas in the tank. Whoops...its electric now. No gas station visits. YEAH.
Alessandra Darouver was so enthusiastic, helpful and a great salesperson. Loved that my finance person was a woman as well!!
Staff was very attentive and helpful even though it was a very busy day! Excellent service and great price on the car. Only minor downside was that the car I bought barely had any gas in it when I left, but that didn’t detract from the total experience. Would definitely buy from Audi Beverly Hills again
Very pleasant experience! Quick and easy. Car was ready and waiting when I got there. Our sales person Alessandra was friendly and knowledgeable and a pleasure to work with. Fred in Finance was the most knowledgeable auto finance person I have ever had the pleasure of dealing with! All in all great experience at Audi Beverly Hills
I am not a fan of car dealerships. But Audi Beverly Hills made my experience exceptional pleasant and smooth. Especially Alessandra got me exactly the Audi Q5 that I was looking for. She is simply a joy to work with. On top of everything, knowledgeable, and made the lease process exceptional. Highly recommended!
Always excellent service. Andrew makes it a point to make sure I'm taken care of, and Daryl was professional and thorough as always.
Carlos is great! He took care of my service needs & was above & beyond with his customer service! I will always come back to him whenever my car needs any maintenance.
Always great service at Audi Beverly Hills. Great communication in keeping me informed re status of the car so that I can plan accordingly. Highly recommend.
Carlos is hands down the best service representative that I've ever worked with for any car. He always makes the experience quick and easy and takes care of any issue that I may have. He's understanding and always takes care of his clients Carlos is the only Audi Beverly Hills service rep that I work with. I am now on my third straight Audi, and I only work with him
Juan and his team at Bev Hills Audi are truly exceptional to work with. The Deal was negotiated over the phone and they stayed true to their word. I have leased many cars from this dealership through the years and appreciate their professionalism.
My service advisor at Audi Beverly Hills, Carlos Lazo, made the service experience for my A6 quick and easy. He was upfront about the additional work that needed to be done and the price was fair. Professional. I’ll be back, Carlos.
I purchased my A8L from Audi B.H. in 2017 and have enjoyed every moment of diving it. Maintenance can be a bit pricey, but I understand you get what you pay for! My service advisor Carlos has always been great... even remembering the small things like my favorite college football team. Thanks guys for keeping my car the beastly driving machine it is.
Yulissa was wonderful to work with. She was helpful and always let me know the status of my vehicle. She told me what was wrong and offered the services that the vehicle needed. The service department was clean and the staff greeted me right away and was very friendly. The car was washed and delivered as promised.
My salesman Ark is exceptional. I have worked with him over 10 years. The team there go above and beyond. The process smooth and quick. I leased my car.
Great experience. Aram is the best. Love me E tron.
Every time I come in Carlos always exceeds my expectations and exemplifies great customer service. This gentleman is great to work with and being that I live closer to 2 other Audi dealerships it is because of him I keep returning to Audi BH.
Our experience at Audi Beverly Hills was great. Hambik Bandari, our salesman, was friendly and very informative. He made our car purchase as quick and painless as possible! Aram Moss, the finance manager, also was very friendly and efficient. I would highly recommend Audi Beverly Hills for your next car buying experience.
Carlos Lazo you are number one. thank you for everything. You and your service are the main reasons for me to have an Audi. A+++++
Booked my appointment & checked-in online. Yulissa was professional and did a great job explaining my repair needs and establishing priorities. Great job securing a lifelong customer.
Everyone was truly amazing. Was the best car buying experience I’ve even had. I’ll make sure to recommend all my friends and family to Audi Beverly Hills.
Carlos and his team are top notch! From the moment I arrive to my departure I receive exceptional communication and customer service! I highly recommend them!
Great service from beginning to end! Everyone was friendly and very knowledgeable. Ryan knew all about the differences between the A6 models and helped me narrow my choice down.
She is a professional and problem solver, fast service, and very friendly, I enjoyed the seamless service. Thank You so much will come again. I will recommend it.
Friendly, professional service. Preowned car was in great condition and ready for a test drive. My sales person Hemi was very knowledgeable about this car cause he had owned one and trained me on all the features. Great experience.
Nice clean facility well maintained. Miss the capuccino which will hopefully be back after the Covid-19 pandemic is under better control. Excellent service department.
George is amazing. I live pretty far from the dealership and Im truly considering coming to Audi of bev hills bc of George and the great service he provides. He kept me in the loop without me having to reach out to him! Great advisor
George Chala was very nice and helpful and took care of my car very good . he informed me in every step till to the end.
Making sure they get it right. Admirable, responsive, fair & professional -- a rare combination of attributes that make this dealership exceptional. Knowledgeable and helpful, creative and competent.
Always have great service! From the start when I drive into service I am greeted immediately and my service advisor arrives within minutes to take care of me.
I enjoyed my buying experience here. The SIGNING experience was simply awful. Almost ruined it, but didn't. The sales process was a tiny bit choppy only because the gentleman I started with had some PTO, so I shifted to another great Sales Manager named Michael Tesh. Farhad was extremely helpful until this handoff, I just wanted to move quickly--no fault on his part for taking off days. Farhad, you were great. The test driving/car tour experience was good with Jared--what a nice, knowledgeable, and savvy guy!. My only recommendation for future: Don't make customers sit in the ...
I have taken both my Audi here and have always been satisfied with the service. George Chala and the service dept. staff were very knowledgeable.
They did a great job. Daryl was friendly professional, and safe!
Awesome service Flawless Constant communication Exceptional pricing
Still the easiest place in LA to get your Audi serviced. State-of-the-art, clean facility. Carlos is great at keeping you informed of the progress of your car’s service via text. I was in twice this week for different Audi’s. Q5 for its free 1st service. Got a 2021 Q3 loaner. The day after with my eTron for a Service Campaign. Unfortunately, they ran out of Audi loaners. Was given an option for Uber 2 ways or Enterprise. Rental. I thought about being in a 45 minute ride with a stranger during Covid so opted for enterprise since it was only 5 minutes ...
Did my 10k service at the Audi Beverly service center. All employees were very nice and knowledgeable. Overall process was very fast and smooth
Easy and convenient experience for something that needed immediate tending to in my A4. In and out in an hour. My service rep Carlos Lazo was attentive and informative and good to his word. And with the Covid surge in Los Angeles, the extraordinary attention to sanitizing and social distancing was a big relief. In addition to the repair, they also washed my car and conducted an all-points inspection.
George Chala in the Service Department made me feel like a VIP customer and handled my car with extreme care. This was especially appreciated during these crazy Covid times.
Service at Audi of Beverly Hills on SQ5 lease was easy and fast. The Covid safety protocol made me feel safe and comfortable. The service great! Thank you!
Great sales and service. Simple and direct sales transaction. Service department did a great job. Car was washed and looked like new. No contact dropoff and pickup.
Another exceptional experience. When I questioned one of the service items on our punch list when the car was returned, the technician spent extra time to review and confirm that it was completed as requested. Awesome!
I got an outstanding costumer service this time. Daryl has the vest costumer service.
My experience here was exceptional! Booking an appointment online was a breeze, the facility is immaculate and sanitary, and the staff make you feel right at home. My vehicle was in for service as well as a few minor repairs and I was given a loaner car for the duration of the repairs. My loaner car was just as immaculate as the service facility and it felt as though every inch of it had be cleaned and sanitized prior to me receiving it.
George is not my normal service person, as Ken was away. George saw that the appointment scheduled for me was too late on Christmas Eve and took the initiative to call me, noticing the error, so that he could fit me in that day. He was great!
Beautiful facility great service and great staff....
Carlos Lazo was excellent. Very responsive and turned the job around quickly. Also picked up my car. Great service!
Ken K. provided excellent customer service by keeping me informed of the progress of my car. I plan to take my car back to this facility when needing additional services.
This was my first service with Audi and it was an outstanding experience from the second I drove into the impressive service center. Drop off, pickup, loaner car, all went seamlessly. My Service Advisor Yullisa was absolutely fantastic, she was pleasant, friendly, knowledgeable, an all around lovely person. We had an engaging conversation regarding the future of electric vehicles (my other vehicle is an EV). Yullisa, clearly has a passion for EV automotive technology. It was refreshing speaking to someone as intelligent and well informed about automotive technology as herself. In the past, I have always felt I was more ...
We went to the Service Department because a warning light came on regarding a back tire. We had purchased extra coverage for tires and small dents. There was a large screw in the tire. They replaced the tire for free and gave us a loner car so we could grab a bite to eat. The cost of the tire was over $500 but having the extra coverage that charge was waived. Very congenial personnel and huge service facility for Beverly Hills Audi. They also washed our car. All we had to do was jump in our new Q8 and drive home.
George and the team provide excellent service. I greatly appreciated the pick-up and delivery of my vehicle when inspection was needed. Service was timely, prompt and thorough.
George and the team in the service dept. everyone very pleasant and efficient from beginning to end.so prompt and professional highly recommended thank you again
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